Frequently asked questions

An online academy connecting learners with instructors who have practical knowledge, experience and skills. Instructors prepare the courses and materials; TC Academy provides the publishing, purchase, learning and support framework.

Style Free LLC, based in Niiza City, Saitama, Japan. Style Free LLC is a member of the Niiza City Society of Commerce and Industry.

Only courses currently eligible for public display appear in the directory. Draft, review-only and test content is never shown in learner-facing listings.

There are digital materials, live online lessons and AI learning support. Which of these a course offers varies, and the published course page controls.

Public course pages show the information approved for public viewing. Paid materials become available after purchase, according to your entitlement.

No. Available formats and support vary by course. The published course page controls.

Download availability and usage can vary by material. Follow the instructions shown after purchase.

Materials are for your own use; please do not share or redistribute them. Copyright in the materials belongs to the instructor.

Checkout is handled by Shopify. The payment methods displayed in the actual checkout are authoritative.

The public site and AI text guidance support 20 languages. Purchase and delivery conditions are shown on the relevant course and checkout pages.

Yes. TC Academy and Treasure Castle use the same Shopify payment infrastructure operated by STYLE FREE LLC. A shared Treasure Castle / TC Academy brand or an order page under treasurecastle.online may appear during a TC Academy purchase. Your order is still processed as a TC Academy purchase.

Do not continue the purchase; contact learner inquiry. The AI does not invent or reconcile unconfirmed prices.

Access depends on the purchased item and on any required authentication or current-terms acceptance being confirmed.

Depending on the purchase, the learner-side Portal path provides access to materials, booking and support.

Current terms may need to be accepted before using relevant paid features. When a new version of the terms takes effect, acceptance may be requested again.

No. Sign-in details, issued join links and purchased materials are for your own use.

When booking is enabled for an eligible course, choose from the published available slots. Required entitlements or tickets vary by course.

The booking screen is authoritative for availability. Live availability is not mirrored onto other pages.

Google Meet is the current primary platform. The system is designed so another supported provider can be used when operationally necessary.

A stable internet connection and somewhere you can use sound. Whether you need any making tools follows what the course page lists.

For paid live lessons the system is designed to record, transcribe and AI-summarise the session as a rule, for quality management and dispute handling. For technical or other reasons, some or all of this may not be possible.

No. The creation and retention of a record is not guaranteed; technical conditions may prevent it.

What is carried out, and how it is handled, follows the applicable terms, the privacy notice and the consent shown before the lesson.

These records are not a feature for distributing replays to learners. Whether anything is distributed follows the information given for that course or purchase.

The terms shown for the relevant purchase or booking apply. Conditions can vary by course, so review the applicable page before purchase.

Use the learner-side problem reporting path for the relevant purchase or booking. Operations can then review the case and the available evidence.

Once a refund completes, downloading that course's material and its AI support are no longer available. If you purchased the online lesson, booking access is also no longer available.

It can explain TC Academy, published courses and instructors, purchase and booking navigation, FAQs and where to go next on the site.

For supported purchased courses, it may help organise understanding, questions and study review within that course.

No. The AI does not present itself as the instructor and does not make formal operational, refund or unpublished-terms decisions.

Voice and other interactive functions may be available on supported screens and environments. The availability shown in the interface controls.

The public site and AI text guidance support 20 languages. Google Meet translated captions support 69 languages in supported environments. Material and subtitle languages depend on each course.

Material audio and subtitle languages vary by course. Check the language information shown on each course page.

Public pages can be read from anywhere. Purchase and delivery conditions are shown on the relevant course and checkout pages.

No. Registration alone does not publish a profile. Required review and terms steps must be completed before information becomes public.

Links an instructor has intentionally submitted for a public profile may be shown once they become eligible for publication.

Use the instructor application route. Every application is reviewed; applying does not guarantee publication or acceptance.

It is not intended for routine monitoring. Where there is a legitimate operational need such as dispute handling, the Owner or an authorised administrator can review evidence under access controls.

The public AI is designed around public information. It is not intended to expose private or unpublished records.

Public pages are built without external fonts or content delivery networks. When a step such as checkout moves you to another service, check what that service displays.

Yes. Use learner inquiry for questions about course content, purchasing and how learning works. The contents of paid materials are provided after purchase.

Post-purchase problem reporting and formal support go through the learner-side path for the relevant purchase or booking.

Do not continue the purchase; let learner inquiry know. We do not present unconfirmed conditions as final.